Our Valued Customers

Australia

Aviation Trader

I thought I would take this opportunity to thank the APN team for working so diligently and professionally on our publication. I'd like particularly to thank the pre-press and customer service teams at Yandina both of whom work so hard and both of whom are a pleasure to deal with - nothing's ever too hard, everything is possible.

Over the years I've had the opportunity to watch the APN group respond to market dynamics - to re-structure, re-shape and re-size to meet the demands of an ever changing landscape. A lot of what the company has done would not have been easy and I imagine a lesser management team would have failed to make the hard decisions and perhaps suffered accordingly. The most important thing to note in overviewing all of this is that customer service and customer relationships have never suffered - never felt the effects of the hard management decisions. This is a very important observation.

I know what it's like to be managing a business in hard times and we're certainly experiencing them now. It's a difficult proposition that demands constant attention and sharp strategies. What I tell my team can never be compromised in times like these is customer service and the customer relationship management paradigm - these are our life blood and it's the loyalty that flows from a proper focus here that gets us through.

As you know we are now in our 22nd year of publication and we've never strayed from the fold. If you keep up the good work and continue to maintain a positive relationship as I know you will, I can't see us leaving. It would take a lot of convincing for me to make a decision like that and I don't imagine there's a better place and a better team anyway.

Thanks again for everything you have done and continue to do for us - the APN customer relationship team is a credit to the organisation and a great example of the way things should be.

Tony Shaw
Business Manager
Aviation Trader

New Zealand

Sports Arena

On behalf of Sports Arena I want to say thank you for the excellent service we have received from APN Print for our Summer and Winter gloss catalogues that were printed in Tauranga. Both the print quality and appearance were of a high standard and all communication has been helpful and appreciated. The response from customers has far exceeded our expectations and we now see catalogues as an important part of our marketing strategy going forward.

Once again thank you for a superb product delivered as promised. We look forward to a good ongoing relationship with APN Print.

Kind regards
Matt Spooner
Sports Arena
207 Queen Street
Masterton 5810

Whitby Newsbrief

I publish a small suburban monthly newspaper, the Whitby Newsbrief that has a run of 4000 copies and is printed in a mix of colour and black sections. I use APN Print NZ Ltd, Wanganui, as my printer and have found the operation to be consistently seamless, from the point of my dispatching pdf files to the arrival of the finished product at the distributor. Together, we have established a timeframe for the job that runs like clockwork, month after month, without fail.

I am particularly pleased at the faithfulness of colour reproduction. Nothing displeases an advertiser more than to be shown a colour proof of his advertisement and then find that the printed version differs markedly.

I have nothing but praise for the ability of the Wanganui staff and can be confident, knowing full well that within four days of my dispatching an issue to them the finished result will arrive at my distribution point.

Brian Lovett